Construction giant Laing O’Rourke has begun piloting a feedback scheme which will inform all future unsuccessful subcontractors where they have fallen short in the tender process
While many contractors provide information on failed tenders if asked, it is understood Laing O’Rourke will be sending its newly-introduced letter to all tenderers who miss out on work on their sites.
The feedback form will be rolled out across the company’s offices to help the supply chain understand how their bids have been evaluated and to provide an “effective and consistent” means of response.
The country’s largest contractors have been trying to building closer relationships with their supply chains since before the recession, with many cutting supplier numbers and introducing new measures in an attempt to benefit from flexibility and lower costs.
Some subcontractors have cautiously welcomed the move, but admitted they were dubious as to how useful or regular the feedback would be.
One subcontractor told Construction News: “All [contractors] say they will willingly provide honest and open feedback.
“But I have had cases where I have asked for feedback and got nothing back.”
The letters will “regrettably advise” subcontractors of their failure to win certain works and then offer a summary of why they were not selected to move forward to the next stage of the tender process.
It will detail all areas of the tender from health and safety and environmental issues to cost, quality and programme. It is also understood to be offering new “feedback sessions” to discuss any issues in detail.