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30% of contractors are satisfied with architects' process management of projects

Only 30 per cent of contractors employing architects on schemes are satisfied with the finished product, a RIBA survey has found.

The Royal Institute of British Architects’ Working With Architects’report surveyed 958 contractors for their views on the design qualities and services received from their architects.

A third of respondents were private domestic clients, a third were contractor clients and a third were commercial clients.

Contractors gave the lowest satisfaction ratings for working with architects. 

Only 17 per cent of contractors said architects engaged in “value-adding activities” on their schemes.

These activities included: achieving higher sale prices through the quality of design; faster and more efficient construction processes through BIM or collaboration; and getting planning consent on difficult sites by consulting with stakeholders.

Just 18 per cent of contractors were satisfied with architects’ ability to adhere to the programme set out, while 16 per cent were satisfied with an architect’s commercial understanding of their scheme.

However, 64 per cent of contractors were satisfied with the aesthetic qualities of the design of the project and 52 per cent were satisfied that the project design followed the brief.

Private domestic clients gave the highest rating on all satisfaction measures, with 76 per cent of these respondents being pleased with the project overall and 61 per cent being satisfied with how well their architects managed the process.

Three-quarters of commercial clients were satisfied with their projects and 56 per cent were satisfied with process management.

Former RIBA president and current RIBA ambassador for clients Stephen Hodder said: “These findings are a vital body of intelligence for the profession and the RIBA.

“The results show the need for even closer collaboration between our profession and our clients; they present positive learning points for agile architects.”

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