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Crossrail contractors are responding to our performance challenge

Our performance management framework is designed to leave a legacy for UK construction, driving up standards and creating a more effective, efficient industry, long after Crossrail is complete.

We have already set stretching performance targets for all our principal contractors, but that’s not enough.

By encouraging them to reach truly world-class levels of performance, our aim is to leave the industry in substantially better shape than it was when Crossrail started.

This doesn’t just mean setting the bar higher for the next big infrastructure project in the UK.

We believe that it will give our contractors a competitive advantage in the future when it comes to winning work around the globe.

Collaboration holds key

Collaborative working across the project is crucial to success.

We worked closely with our supply chain to get the framework right and to make sure that it isn’t simply seen as something that is being imposed from above by the client.

“It is hugely encouraging that our contractors have responded to the new framework by raising their game substantially”

Equally important, the sharing of knowledge between contractors is vital to unlocking new levels of performance. We have been greatly encouraged by the level of collaboration and the willingness with which our contractors have worked together.

In our experience, those that are doing things well have been more than happy to share with their peers examples of good practice and innovation.

Impressive results

The results so far have been striking. Between the first two rounds, we have seen a jump in performance of 24 per cent, with sizeable improvements across a series of measures.

It is hugely encouraging that our contractors have responded to the new framework by raising their game substantially within a period of just six months.

But these are early days and to reach the world-class levels that we’re aiming for, they will need to keep on improving.

That is the challenge that we have laid down to our contractors and we’re committed to helping them achieve it.

Martin Buck is commercial director at Crossrail

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