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Building Services Specialist of the Year: Winner

Winner: CBES

A clear and focused business strategy made CBES an obvious winner for the judges in this category.

The 10-year-old company increased turnover by 40 per cent to £100m for the three years to 2015, the judges describing its growth as “impressive”.

CBES also managed to double its operating margin to 3 per cent from 1.5 per cent over the same period.

Based in Glasgow, the business has a total of six offices across the UK, including Bristol, Chadderton, Dartford, Huntington and St Helens.

The majority of its turnover (70 per cent) comes from three areas within the retail sector: mechanical and electrical, refrigeration, and security and fire.

It has worked predominantly with one client since its formation, Asda, for which it has delivered store remodels and new builds, providing a “one-stop shop” approach for the client.

CBES said this provides an increased level of programme certainty and cost savings for the retailer.

“CBES left us with a very clear idea of what they want to do and why”

Judges’ comment

The company’s team has now set itself a new goal, starting this year, to widen its client base. This will see the subcontractor reduce its exposure to the retail sector and expand into other areas of the construction market, including private healthcare and the automotive industry.

CBES is also aiming to increase its turnover to £125m over the next five years.

The company wowed the judges with its efforts to achieve KPIs as well as impressive feedback from clients, satisfaction ratings from whom stood at more than 99 per cent.

The judges agreed that this was particularly “powerful” given that CBES’ main client was a supermarket giant.

The subcontractor also impressed the panel with a real dedication to developing its staff. In the 12 months to July 2015, CBES trained 105 staff internally as well as 220 subcontractors on various health and safety courses.

The firm took on three new apprentices in 2015, taking the overall number that have joined the business to 15. This year saw the launch of the CBES Academy, an online platform aimed at improving and developing staff.

Overall, the judges said CBES presented them with a “compelling” and “impressive” submission – one that stood out from the competition in what was a tightly contested category.

“CBES left us with a very clear idea of what they want to do and why,” the judging panel said. “In addition, they have shown impressive growth with a clear strategy focused on satisfying the demand of its client base, providing them with substantial cost savings.”


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