The Construction News Specialists Awards look for businesses that are outstanding to work with and show exceptional performance. In naming it the Materials Supplier of the Year, the judges felt Jewson had demonstrated both these qualities across its business.
As a supplier, the introduction of more than 40,000 new product lines has vastly enhanced the way Jewson can meet the needs of its clients.
Customers range from members of the public and SMEs with fewer than 10 employees to large firms with a global presence. The judges were impressed with the agility with which Jewson manages relationships and does business with such a diverse client base.
The company was praised for constantly looking to improve its service, as evidenced by its new dedicated customer experience centre, where customer ratings on service levels and performance are monitored, analysed and fed back around the business.
The judges recognised that Jewson is going beyond expected levels of service by holding training days for customers – free of charge – where they can learn about new products and techniques, as well as understand how changes in Building Regulations affect them as end-users.
“Jewson’s approach to diversity is exemplary”
The company’s internal training efforts were also commended. As well as delivering an independently certified management training scheme for its employees, Jewson works with partner training academy Greenworks to upskill employees in sustainable building techniques. This commitment to training was mirrored in the firm’s approach to health and safety, with a number of initiatives that aim to improve the wellbeing of its staff.
The judges noted Jewson’s digital training tools, including its interactive ‘Framework Manual’ that gives employees access to working standards and guidance, as well as the launch of e-learning platform, Boost. Jewson also runs a Fit4Work/Fit4Life scheme that promotes wellbeing outside of work to ensure staff remain healthy and safe, reducing the chance of sick days and injuries.
Perhaps most impressively, Jewson was able to show how it’s creating a much more diverse workforce by offering improved maternity conditions for staff and working with young people’s charity Street League to provide work placements.
Through initiatives such as these, women now represent a third of Jewson’s operations management trainees, while three-quarters of all new graduates are female.
The judges were broad in their praise of the company, saying: “Jewson scored highly across all criteria and is a worthy winner.
“Its approach to diversity is exemplary and there was a strong authenticity to its approach to training, safety and sustainability.”
Highly commended: Plumbase Industrial
In recognising the firm with a high commendation in this category, the judges said Plumbase “gave Jewson a strong run for its money”.
The company defines its approach as making customers feel like Plumbase’s only client, and it was clear to the judging panel how this was being achieved.
By introducing hundreds of own-brand products into its materials catalogue and training staff to improve sustainability performance, Plumbase demonstrated a company-wide ethos that is delivering outstanding service to its customers.
The firm works hard to ensure its staff are motivated and satisfied, independently assessing employee feedback on Plumbase as a place to work, and ensuring health and safety best practice through early training programmes and refresher courses every six months.
“Plumbase punches well above its weight,” the judges said.
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