It took a lengthy judges’ debate to decide on a winner - find out who ultimately triumphed.
The Finishing and Fit Out category gives finalists the opportunity to demonstrate the visual appeal of their sector and show off something truly eye-catching.
This year was no exception, with striking case studies and high-profile projects requiring a lengthy judges’ debate to decide a winner.
Lucas took the award for the consistency, ambition and innovation evident in its work over the past 12 months, and in its plans for the future.
The company’s strategic focus on securing repeat business from big-name clients sees Lucas forecasting a potential 25 per cent growth in turnover for 2014 on top of a strong 2013, and it was able to demonstrate how this success is being heavily reinvested into the future of the business.
Showcasing a commitment to new technology that set it apart from the other finalists, Lucas has expanded its in-house laboratory and offsite manufacturing facilities, while at the same time investing in specialist staff to bring in BIM expertise.
“Its approach to health and safety set it apart from the competition, and the commitment to innovate in systems and products continues to keep Lucas at the forefront of its market”
Lucas exhibited a similar level of commitment to safety. Its RIDDOR record of 0.33 accidents per 100,000 hours worked impressed the judges, while the firm gained a 5-star Achilles Building Confidence rating and FORS accreditation during 2013.
A new safety campaign, Safety as Standard, aims to raise awareness among staff at every level of the company and demonstrates its ongoing focus on staff safety.
Displaying clear examples of innovation was paramount in this category, and in the Lucas ProTools range the company showed that it understands how important innovation is to growing a specialist business.
The judges were impressed with Lucas’s high levels of customer satisfaction and constant efforts to improve.
The company has a customer database through which it captures feedback on every single project, and a monthly workshop devoted to evaluating feedback and identifying areas of improvement to continually deliver the highest level of customer service – an approach clearly having the desired effect on performance.
In 2013, Lucas underwent a rebrand that gives the company a modern identity to match its commitment to development and innovation. The judges recognised this, saying the “new image clearly embodies the forward-thinking ethos of the business”.
“Lucas has demonstrated a continued focus on being the best in the industry at what it does. The commitment to innovate in systems and products continues to keep the company at the forefront of their market.”
Highly Commended: PEC
This family-run business adheres to the ‘PEC Promise’: a problem-solving approach that delivers a high level of customer satisfaction, as repeat business from clients such as the Morrisons-owned retailer Kiddicare, Magnet and Bupa demonstrates.
Based in Bradford and working across the UK, PEC has shown it has the ability to win work overseas, reporting an impressive 50 per cent growth in sales year on year.
PEC invested more than £200,000 in staff training and development in 2013, focusing on retention, training, promoting internally and hiring apprentices. The judges were impressed with the company’s 70 per cent retention rate for apprentices.
The judges said: “PEC should be highly commended for its 50 per cent growth in the year. It is an excellent business with a bright future.”
The Deluxe Group