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Specialists Awards winner: Health and Safety Excellence

Setting a standard for health and saefty on projects everywhere, thiis company’s scheme was a clear winner.

Winner: Lanes Group

What Good Looks Like was developed by Lanes Group to support the implementation of its Thames Water contract, the UK’s largest wastewater network services deal at a value of £330m.

The scheme uses highly detailed, professionally created cartoon-style illustrations of common activities and workplace scenarios, providing an easy-to-understand visual aid for the company’s workers.

These pictures are then collected together as cards into a workplace manual that is carried in every operational vehicle, acting as the core element of education and training for the firm’s 300-plus staff.

The judges were impressed with the company’s “down-to-earth approach”.

“The scheme is very simple yet very effective,” they said. “It is a unique and great solution for managing its greatest challenge: a diverse and varied workforce.”

Each illustration depicts a challenge that a worker might encounter on any given day, with icons at the top relating to actions that must be carried out. A process map on the back of each image helps to clearly define the steps that need to be taken in any situation.

“It is a unique and great solution for managing their greatest challenge – a diverse and varied workforce”

Judges’ comment

Lanes developed a number of mobile apps to support the programme, allowing workers to carry out site assessments and record photographs on the go and in real time.

The training programme was completed in six months for all operational staff, with some impressive results. The accident frequency rate has been continuously declining, with the accident injury rate falling to 0.42 in the last year.

In addition, the focus on carrying out maintenance in a safe and timely manner has meant customer satisfaction has also improved.

Unwanted customer contacts fell from more than 80 to just 20 per day, while the customer satisfaction index score rose from 3.5 to 4.7 out of 5 and the backlog of work on the contract is the lowest since records began.

Complaints are also down from 281 in the previous year to a running total of 31 so far this year.

The scheme is now being rolled out across other Lanes Group contracts, including rail maintenance work on London Underground, with new illustrations commissioned to illustrate problems that are unique to the sector.

The real-time reporting of incidents through apps has also allowed the firm to analyse data and identify hazard hotspots.

“The number of data points across a utilities contract like this must be huge, so effective management of it is not easy,” the judges said. “Lanes Group has done this and used the data to improve safety standards throughout its contracts.”

Highly commended: AR Demolition

AR Demolition impressed the judges with its “passionate and honest” approach to health and safety, with managing director Richard Dolman outlining his vision of safe working as one of his company’s founding principles.

The company holds two annual Stop the Job days to reinforce safety culture to its staff and Mr Dolman is chairman of the National Demolition Training Group’s Council of Management.

The firm’s project to dismantle a spaced deck roof outside the historic façade of King’s Cross station was a particular highlight: the roof was dismantled one section at a time while members of the public passed underneath the rest, with zero incidents reported.

Highly commended: Cemex

The judges praised Cemex’s presentation as “difficult to fault” with “very few gaps” – evidence of the company’s comprehensive top-to-bottom approach to health and safety.

The company’s safety culture is well developed and embedded throughout the business, with effective leadership evident.

Cemex’s UK president visits any site where there has been an LTI to discuss it with staff and ensure lessons are learned, while the company has held a number of health and safety days for all of its employees up and down the country.

Clients, competitors, supply chain members and the Health and Safety Executive were invited to these events, with a huge amount of positive feedback received from members of all four groups.



Eurovia Group

Morrison Utility Services


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