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Client of the Year: Winner

Thames Water Utilities

Exceptional vision and “game-changing” collaboration make Thames Water Utilities a worthy winner in the hotly contested Client of the Year category.

The utilities firm drew huge praise from the judging panel for its inspiring contracting model that clearly prioritises collective success and comprehensive integration.

The past 12 months have seen the culmination of several years of work at Thames Water Utilities in establishing three alliances.

Ahead of the roll-out of its substantial AMP6 programme, the organisation analysed where it could create further cost efficiencies and improve delivery.

But what stood out for the judges was its desire to strengthen its relationships with construction industry suppliers and become a client of choice for the sector.

“The delivery model Thames Water Utilities has adopted is an industry game-changer. Thames has recognised how a collaborative, integrated risk/reward model is the only way to generate perpetual opportunity”

Judges’ comment

Thames went to great lengths to ensure its new alliancing model enabled a range of expertise from across its construction partners to have a greater influence on both strategy and operations.

It demonstrated how this greater degree of collaboration has now resulted in improvements to its sustainability credentials, its customer service, health and safety, and environmental performance.

The judges were enormously impressed by how the organisation’s partners are incentivised to provide optimal value for money.

These alliances are connected by a set of shared goals, making partners equally dependent on each other to ensure successful delivery and a sustainable supply chain. Thames showed how its partners are invested in this approach from the start because they help create the model in the first place. All parties stand to benefit from improved performance, while also sharing accountability for any underperformance.

This model has clear buy-in from Thames’ partners: “The collaborative approach will promote transparency and a sharing of best practice that will deliver continual improvement,” said the CEO of one main contractor.

The judging panel hailed what Thames had achieved and its potential impact not just on AMP6 and the water sector, but on the entire construction industry.

“It changes the industry model to be one of collective success as opposed to the predominantly transactional model, which is unsustainable,” the judges said.


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