The judges were delighted with Eurovia UK’s attitude to reinventing what excellence looks like.
Operating as the transport and infrastructure hub within Vinci, the firm took a careful look at itself and the sector in which it operates, and realised that something had to change.
The company’s business practice had long been to promote operatives based on their competence, responsibility and pride shown in their work. It now became increasingly aware that there was a big step from being ‘on the tools’ to managing former peers and crewmates.
Eurovia recognised that without the necessary support and training, supervisors might miss out on gaining the essential skills to ensure high levels of quality and customer service.
So it created the Supervisor Development Programme, which is central to a £1m-plus initiative that is helping the company embed a safety culture and develop its skills base.
For the five-day programme, which focuses on people management, operations, finance and leadership, an external provider delivered two days, with the remaining three days organised internally.
The firm says a bespoke solution was right for its training needs, rather than buying something off the shelf.
“Eurovia stands out in this sector for the commitment to workforce engagement and soft skills training which has had a transformational impact on its people and business. To see that level of training in this part of the industry is unique”
The judges cross-examined employees that have been on the course, who said it had increased their confidence and made them realise the importance of consistency and treating all staff equally.
In addition, course attendees came to see that some company processes were not being followed correctly, such as sickness and day-off recording, as well as back-to-work interviews.
It has also driven good practice through notes on performance, particularly on minor incidents. This means, for example, that when an operative keeps making the same mistake there is a record that can be analysed properly.
The increased confidence among those that have gone through the course is clear, with supervisors now challenging their managers on methods where they feel there is room for further improvement.
The judges were impressed to hear how positive course attendees were over the fact that their contract and operations managers will be going through the same development programme.
The Supervisor Development Programme appears to be having an impact at a wider business level, with Eurovia saying it has helped with bidding for contracts and has increased the profitability of jobs.
Highly commended: O’Donovan Waste Disposal
O’Donovan Waste Disposal is clearly punching above its weight via its Project Upskill training programme, which is entirely provided by managing director Jacqueline O’Donovan.
Staff, including drivers – all of which are non-UK nationals – receive a comprehensive induction, a personal development plan, mentor allocation, a supervisor / safety champion, ongoing assessments and reviews.
The results are impressive, with insurance claims reduced by 25 per cent, recorded driving events such as harsh braking and sudden acceleration reduced by 60 per cent, a carbon footprint reduction of 21.5 per cent, fuel consumption down 27.5 per cent and idling reduced by 50 per cent.
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