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Case study: the Marquess Estate, Islington, London

The Marquess Estate, in the heart of Islington, north London, has suffered more than its fair share of problems.

THE MARQUESS Estate, in the heart of Islington, north London, has suffered more than its fair share of problems.

With the highest levels of theft and burglary in the Borough and nearly two thirds of households with no one working, the council's £51 million nine-year regeneration programme was never going to be easy.

But Connaught's use of an on-site tenant liaison officer (TLO) on a previous phase of the project helped the scheme to run smoothly and Islington council provided for one in the specifications of the latest phase.

The Marquess Estate TLO is Jan Davies who has more than two years experience under her belt and was previously chairman of a tenants and residents' association in the London Borough of Kennington.

Ms Davis arrived on site three weeks before the start of work to begin the tenant profiling process.

She personally visited each household with a Tenant Induction Pack which provided information on the timing and scope of works and the temporary provision of alternative services.

Ms Davis set up tenant surgeries which, through question and answer sessions, give residents the chance to air their concerns.

In addition, part of her brief is to ensure access to the flats is readily available, that tenants cooperate with building requirements, and to identify any opportunities for local labour to be used on site.