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NHBC acts to speed up home repairs

THE NATIONAL House-Building Council (NHBC) has cut its approved contractor list from 624 firms down to just 87 as part of a new approach to carrying out home repairs.

A new computer system has removed the need for contractors to tender for individual repair jobs.

Instead, they now tender each year against a constantly updated estimating system which breaks down costs for specific tasks.

The system was trialled in the North during October and will be in full use in the South-East later this month.

Ken Minter, director of claims, said: 'This is the most comprehensive, integrated claims handling system in the new homes warranty sector.'

It previously took 45 days between receiving a claim and the investigation by NHBC staff. This will now be shortened to 18 days.