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No benchmark, no work


Sir, For how long do contractors really believe they can sustain a no benchmarking, no measurement approach?

With the threat of PFI-related sectorspecific benchmarking, growing international competition and increasingly educated clients, the clear message is: measure up, or lose out.

Research shows that 58 per cent of clients now refuse to work with contractors that do not benchmark performance, and yet certain firms continue to carry on regardless. But a staggering 89 per cent of clients are currently benchmarking themselves - and they expect the same of their partners.

Benchmarking isn't for the select few anymore. More and more construction firms are benchmarking and in business terms it pays. On a recent project for Yorkshire Water MJ Gleeson employed lean techniques and by measuring their performance throughout they could clearly demonstrate their success: 100 per cent client satisfaction on product and service and one of the best sets of industry key performance indicators to date.

The help and guidance is there.For those contractors that continue to fail to benchmark, attitude remains the only barrier to change.

Peter Cunningham Director, Productivity Constructing Excellence London SW1