Sir, It is interesting to follow the decisions that HM Revenue & Customs has been making recently, but it seems that it has forgotten who put the existing laws into place.
These laws might have served their time, but in reforming them HMRC should not be allowed to make a killing from small and medium-sized firms.
Much of the law is wide open to misinterpretation.
It is a terrible waste of taxpayer's money when ex-civil servants are opening up their own businesses for the sole purpose of informing companies of the tax system. This should be done by HMRC, there are enough of them to do it.
The powers that be should take responsibility for their action and use compassion in their customer service - then SMEs would have a happier working relationship with them.
Helen McClymont Address withheld