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Two ways to gain the loyalty of your staff

LETTERS

Sir, Mike Alderson's comments about construction management issues make interesting reading ('Time to buy back staff confidence', Viewpoint, February 3).

But his recommendation that the industry engage in open communication only provides one part of the solution.

If employers truly want to improve staff loyalty, they need to do two things.The first is to say 'thank you' for a job well done.

Communication is not just about feeding information through an organisation. It is about motivating people by letting them know that the work they do is valued.

Secondly, both managers and their staff should be given the chance to develop. By investing in development not only can organisations gain a competitive edge, they can demonstrate commitment to their staff.

Loyalty is, after all, a two-way street. If employees feel valued and motivated they will ultimately feel able to talk honestly without fear of losing their jobs. In such a competitive industry, managers need to reconnect with their staff and begin to lead from the front.

Tricia Williamson Director, Chartered Management Institute London WC2