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Website set up to report 'rogue customers'

A West Sussex-based builder who demolished a customer's porch and conservatory after she refused to pay her bill has set up a website to report 'rogue customers'.

Nigel Gray, who runs Nigel Gray Windows and Conservatories, tore down his own handiwork last month after being left frustrated by bounced cheques and repeated excuses from a customer.

He claimed the building work would have cost about £15,000 but combined with loss of earnings, legal costs, bank charges and other expenses, he has been left with a £22,000 bill.

Now Mr Gray and fellow tradesman Kevin Wood have set up www.roguecustomer.com to report people who fail to pay up.

Mr Gray: "Everyone has heard of rogue traders but I think there is just as big a problem with rogue customers out there who fail to pay for a job well done.

"I have been left financially on my backside, I have to shut down my limited company and I have got four staff that I don't want to get rid of but I may have to make some difficult decisions, all because I didn't get paid."

The website includes sections to report rogue customers, as well as rogue contractors, and a petition calling for a change in laws to better protect the building industry.