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Interserve wins government facilities contract extension

Interserve has been awarded a contract extension with HM Revenue and Customs and the Department for Work and Pensions across its Newcastle estate.

The facilities services contract has been in place since 2004 and has now been extended until 2014.

Interserve delivers a total of 21 services including cleaning, security, catering, space planning, health and safety, procurement and fleet administration for HMRC and DWP across Newcastle, which is home to HMRC’s flagship site and over 16,000 employees.

The firm also provides a childcare service to three day-care nurseries that can cater for up to 186 children per day.

Interserve civil government managing director Keith Dorling said: “We look forward to continuing our partnership with HMRC and DWP, as well as further proving our capability to deliver better service levels at a reduced cost.

“Supplying services is about more than just meeting a set of standards. It is about providing the right people, trained in the right way, and working to the right set of values.”

He added that Interserve has helped deliver cost savings on the contract so far.

“One such innovation was to implement a fully-automated helpdesk system. All cleaning, security and porterage operatives have smartphones which alert them to any reactive events.

“This enables call log details to be updated directly to the server, allowing the helpdesk operative to focus on responding to incoming events rather than data processing,” Mr Dorling said.


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