Interserve has been awarded a repairs, maintenance and asset management deal by East Thames worth up to £100 million, beginning in April 2013.
The contract covers 13,500 homes and is set for an initial seven years, with a provision to extend to 15. It is set to save East Thames some £4m per year.
Interserve will also deliver estate services to local areas, including cyclical works, building refurbishment, planned and responsive repairs, and maintenance to corporate buildings.
New ways to report a repair will be implemented as the contract develops, such as via SMS text message and online.
Interserve is also expected to deliver a range of apprenticeships and employment opportunities, with local recruitment targets and support packages for unemployed East Thames residents.
East Thames director of development and property Geoff Pearce said he welcomed Interserve’s “customer-centred approach to delivering our repairs service”.
“Thanks to the feedback we’ve received from our residents, we have been able to work, together with Interserve, to design a service that better meets the needs of our customers, while delivering value for money and a significant contribution to East Thames’ local employment aims.”
Interserve executive director Bruce Melizan said: “Delivering front-line services for East Thames is strategically important to us at Interserve, as it affects local residents’ homes and their quality of life.
“The benefits of our approach have already been evidenced by the 22 per cent saving we have already achieved for East Thames on their outsourcing model, which is just the start of a partnership that will enable East Thames and their residents to benefit from our intelligent approach to delivering services over the coming years.”