Osborne Property Services has won a £235m repairs and maintenance contract for 10,500 homes in Dacorum.
The contract will begin on 1 July and will run for an initial five years, with the option to extend on a yearly basis for up to 10 years.
Speaking to Construction News, Osborne Property Services managing director Nick Sterling said that the Total Asset Management contract was the “the first of its kind”.
Under the Total Asset Management model, procured under competitive dialogue, Osborne Property Services will use repairs data provided by Dacorum Borough Council in Hertfordshire to target its social homes that are most in need of repair.
Mr Sterling said this “central warehouse of knowledge and data of the [housing] stock” is transferred to and analysed by Osborne Property Services, which allows his team to make the right decisions on the maintenance and planning works schedule.
A total of five firms were shortlisted for the contract.
The award follows a two-year OJEU procurement process, which involved a soft market test, peer group review and options appraisal of the various models of service delivery currently used in the social housing sector.
Mr Sterling said that while the targeted approach to repair and maintenance through the model was client-led, councils using the model needed contractors who were able to meet the requirements and that the firm’s “bespoke service” had been key to the contract win.
The group’s focus on customer satisfaction also played a role in winning the contract, Mr Sterling said.
The council’s housing maintenance and environment committee member Andrea Maloney said: “We know how the new contract is structured so that the decisions about repairs or improvements are carried out to provide good long-term solutions, rather than a ‘quick fix’.
“We look forward to working with the new contractor knowing that we can influence their plans and question their actions.
“The process has been very good and we have high hopes for a new and improved service.”
Some of the council’s staff will now co-locate with Osborne’s team under the new working agreement.