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Avoiding burn-out at the top

At NM Group we are re-evaluating our health and well-being strategy to increase resilience across our pool of talent, with the ultimate aim of avoiding leaders burning out.

At the heart of the company lies the belief that our people are our greatest asset and we believe this is genuinely reflected through the way in which we support our people throughout their careers.

We are incredibly proud of our investment in training during the economic downturn and it is through these development activities that we have identified the potential of some of our leaders burning out.

Rising to the challenge

Our clients are under pressure to cut costs, be more innovative and increase efficiency.

To serve our customers effectively in the true spirit of partnership, NM Group has to rise to this challenge.

However, this increased pace and continuous pressure impacts on the health and well-being of our people at all levels; not just senior management but indeed those who are in the early years of their career.

Therefore, we are reassessing our health and well-being strategy across the organisation to ensure that not only are our people knowledgeable and competently trained but also that they are ‘fit to work’.

Health and well-being initiatives, early burnout recognition and creating recovery plans are being researched by our strategic partner for leadership, Awbery.

New strategy

Awbery are currently working with us on leadership development from first line to executive level and will be working closely with us to inform the design of our health and well-being strategy.

Whilst health and well-being strategies are not a new concept, it is the new sector pace that demands we support our people in a more holistic way than purely learning and development.

“The tangible benefits include the lowering of short-term sickness, and our employee stability index currently stands above 80 per cent”

Whilst we continuously improve our flexible working policy and approach to support our employees on an individual basis, we are also considering a number of other exciting, innovative, health and well-being initiatives.

Already the tangible benefits include the lowering of short-term sickness, and our employee stability index currently stands above 80 per cent.

For our clients this means continuity of service and high levels of quality.

Average sickness days per employee last year were 3.31, and the average number of unauthorised days absence was 1.35 days per employee; further evidence of a successful, engaging health and well-being strategy.

NM Group will continue to treat our people as our greatest asset by engaging with our talent across the business and embrace change where we need to in a ‘prevention is better than cure’ approach. 

Karen Morris is executive director, HR at NM Group

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