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Rok bags £40m maintenance contract

Rok has won a £40 million contract with Axa subsidiary Inter Partner Assistance to provide home emergency services to its UK customers.

The three year contract, which will be managed nationally from Rok’s 24-hour contact centre in Mansfield, is expected to create 50 new jobs at the firm.

Inter Partner Assistance is one of the largest property emergency assistance providers in the financial services market.

Rok chief executive Garvis Snook said: This contract win is a significant success for Rok’s Maintenance and Improvements division and for the Group as a whole.  It reinforces Rok’s position as number one in the buildings insurance repairs and emergency market.”

Earlier this month, Rok’s plumbing, heating and electrical arm was closed after it disclosed that costs in the division had run out of control.

Rok revealed that problems in the division had led to 80 people leaving the business, including group finance director Ashley Martin.